Shipping policy
| Stage | Typical time |
|---|---|
| Order processing | 1 to 2 business days (excluding weekends) |
| Shipping within Canada | 5 to 10 business days |
| Shipping to the United States | 5 to 10 business days |
Times reflect typical delivery windows.
We currently ship to Canada and the United States only.
Processing times
Our standard processing time is 1 to 2 business days, excluding weekends and holidays. During peak periods or for larger orders, processing may take up to 5 business days. You will receive a shipping confirmation email with tracking once your order has been dispatched.
Delivery times
Once your order has been dispatched, please allow an additional 5 to 10 business days for delivery. These timeframes are estimates provided by our carriers, and actual delivery times may vary.
Delays
We are not responsible for delays caused by shipping carriers, weather, customs processing, or other events outside our control. Once your order has been transferred to the carrier, title and risk of loss passes to you.
Customs and duties
Some items in our catalogue are shipped directly from our international warehouses to ensure availability. As a result, any order, including orders within Canada or the United States, may be subject to customs duties, import taxes, brokerage charges, or other fees imposed by the destination country's customs authority. These charges are determined solely by the destination country and are the responsibility of the customer. They are not included in the product price, order total, or shipping cost, and Pennie is not responsible for any duties, taxes, or related fees assessed on a shipment.
Lost or undelivered packages
We are not responsible for packages that are lost, stolen, or marked as delivered by the carrier but not received. If your tracking shows delivered but you have not received your package, please contact the shipping carrier directly.
Incorrect addresses
Please double-check your shipping address before placing your order. We are not responsible for orders shipped to an incorrect address provided at checkout. Reshipment costs for packages returned to us due to an incorrect address are the responsibility of the customer.
For any shipping questions, please contact us through our contact page.